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Kodak Accused of Damaging Customers’ Photos to Cut Costs

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March 30, 2006 - Kodak former director of engineering Maya Raber has brought a lawsuit against Kodak Imaging Network, and parent company Kodak, contesting that she was wrongfully terminated—for complaining that Kodak was compressing customers’ saved online photos without their consent.

The lawsuit, filed two days ago in California’s Alameda County Superior Court, was followed by a statement the next day from Raber’s attorney. Raber claims that Kodak decided to compress customers’ photos as a cost-saving measure, and though she and several other employees objected and proposed alternative plans, Kodak ignored her suggestions. Raber claims that a Kodak official said that customers "wouldn’t understand, anyway" what was being done to the photos.

"[The photos] were being irreversibly damaged," stated Raber.

Kodak responded, asserting that Raber’s claims were "completely false" and that "We have not compressed images that are stored in the Gallery without our customers’ knowledge. We feel that Kodak has acted in a manner that is consistent with our corporate policies and ethics, and we will vigorously defend ourselves against all claims to the contrary."

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