Multiple firmnesses available
Balances cushion and bounce
Tends to warm up
Medium-firm feels soft
Inconsistent edge support
What’s Brooklyn Bedding?
Brooklyn Bedding produces everything bed-related, from mattresses to bases to sheets. The company was founded in 1995 with its first traditional mattress and launched its mattress-in-a-box products in 2008—which is relatively early, compared to other prominent companies. Now it has six mattress models, all of which are hybrids, ranging in price from $1,124 for a queen in the Brooklyn Signature, its basic model, to $2,399 for a queen in the top-of-the-line Brooklyn Sedona model. I tested the Brooklyn Signature Hybrid as its the company's best seller.
What’s it like to unbox the Brooklyn Signature Hybrid?
The Brooklyn Bedding Signature Hybrid isn’t noteworthy in the unboxing realm—it’s easy enough to get it free from the plastic. But I found it more challenging to maneuver than other mattresses in a box I’ve wrangled. This is true while it’s still boxed up as well as once opened and expanded, as the queen-sized mattress weighs 90 pounds. As far as hybrids go, this is on the lighter side—others we’ve tested, like the DreamCloud and Leesa Hybrid weighed over 100 pounds. But those had slightly more rigidity and structure fresh out of the box than the Brooklyn Signature Hybrid—it behaved more like an all-foam mattress, which are floppier from the outset. But all-foam beds also tend to weight less. For context, a queen-size Nectar Mattress weighs 66 pounds, and a Tuft & Needle Original weighs 72 pounds. The bottom line: The Brooklyn Signature Hybrid was a handful to get into place on my bed frame.
How did we test the Brooklyn Signature Hybrid?
At Reviewed, we assess mattresses based on sleep trials and scientific testing. Each mattress goes through a 30-day at-home sleep test. In that month, I assess things like the mattress’s comfort in different sleep positions; its motion transfer (as in, can I feel my rather large cat jump onto the bed?); how well the edges support my weight when I sit on them; if the mattress heats up underneath me; and how mired (or not) I feel in foam when I try to roll over or switch positions.
Afterwards, the mattress goes to our labs in Cambridge, where we test some of the same attributes, but with more objective methods. We use a bowling ball to check if the edges are supportive or if they collapse, allowing the ball to roll to the floor; a barbell to assess how the mattress surface curves in response to pressure; and a heated blanket cycled on and off with thermometers to measure heat retention.
What’s good about the Brooklyn Signature Hybrid?
It’s supportive for side and back sleepers
The Brooklyn Signature Hybrid mattress is a great option for side sleepers, who will find it provides sufficient cushion for the pressure points at their hips and shoulders without totally compressing beneath them. To me, the sensation was similar to that of other hybrids, wherein you get the forgiving upper layer of foam without losing the buoyant base that springs lend. When I slept on my side, I appreciated the cuddly-yet-supported sensation. I’m not a devoted back sleeper, but on a handful of mornings I woke up facing the ceiling, also feeling perfectly comfortable and well-supported.
It balances cushion and bounce
The Brooklyn Signature Hybrid is in line with other hybrids, in that it has more bounce than many of the solid foam mattresses we’ve tested. (Foam beds tend to absorb all impact rather than giving you any rebound when you lightly bounce on the bed.) However, it doesn’t compromise on surface softness—other hybrids we've tested have fallen on the much firmer end of the spectrum. If you want a mattress that’s gently envelops you while remaining springy, this might be the bed for you.
It comes in multiple firmness levels
I tested the company’s most popular support level for this model: "medium firm." However, the Brooklyn Signature Hybrid can be purchased in “soft” or “firm” as well. There are few companies that give you this level of customization on a specific model of mattress. I would note, however, that for what I would describe as a “medium” mattress, this was on the softer side, so I’m not sure where the “soft” option would fall (or if its “firm” would rate just “medium” to me).
For a hybrid, it’s affordable
You seldom find a queen-size hybrid mattress for less than $1,000—these mattresses often skew more expensive than solid foam or innersprings. The most affordable hybrid we’d tested to date was the DreamCloud, which has a list price just shy of $1,600 but is generally on sale for around $1,000. The Brooklyn Bedding Signature Hybrid bests that by over $100. Though it lists at $1,149, a queen size is usually discounted to about $850.
What’s not good about the Brooklyn Signature Hybrid?
It may be too soft for some
Initially I really loved this mattress—it nailed its first impressions. That said, I was switching from a mattress I really disliked (the Casper Original). It was like the early stages of a romantic relationship—you see someone through rose-colored glasses for a stretch and everything is beautiful, but then the veneer fades and little things start to bother you. I realized that the Brooklyn Bedding Signature had felt supportive enough for stomach sleeping in the short term, but after a month I could feel its softness letting my lumbar spine sink too far down when I lay in that position, leaving me uncomfortable and feeling strained. (To be fair, Brooklyn Bedding recommends the firm option if you “sleep mainly on your stomach and/or back,” and the medium firm if "you're a combination back, stomach, and side sleeper.")
It tends to heat up
Hybrids are generally known for sleeping cooler than all-foam mattresses, but the Brooklyn Signature Hybrid was an exception—I woke up feeling as though I was cooking on a handful of occasions. I tested it in the spring in Boston and had my windows open every night to get my room to a comfortable sleeping temperature because I can’t control the heat in my apartment. On days when the outside temperature rose above 50 degrees, I found myself sleeping too warm for comfort. Lab testing mirrored my experience: This mattress was not the hottest we’ve tested, but it retained some warmth during the heated blanket test.
The edge support is inconsistent
On the sample I had, I initially tested the foot of the bed for edge support, parking myself right in the middle. It was almost comedic. The edge collapsed so much that the fabric buckled outward under my weight. I wasn’t sitting on the mattress so much as I was perched on a surface that was basically level with my minimalist Ikea bed frame. When I sat on one of the longer edges on the side, though, it was as though it was a different mattress. There, the edge support was far better, which makes sense, as the company states it uses firmer coils along the edges than throughout the center of the mattress. I doubted my own assessment, but after revisiting the foot of the bed, the discrepancy held. So, depending on whether and where you sit on the bed when putting on shoes, you may be disappointed in the Brooklyn Bedding Signature Hybrid.
As for lying along the edge of the mattress, the mattress isn’t bad (after all, sitting there was a-OK). It’s not the best we tested, but it’s not as bad as, say, the Casper, which made me feel as though I would immediately topple to the floor.
The customer service record isn’t spotless
Brooklyn Bedding has a higher Better Business Bureau rating than some of the other companies we’ve tested, but it’s far from perfect. The mattress company holds just 2.2 stars out of 5, but it only has 12 reviews. The company’s faced 12 complaints in the last 12 months, and 20 in the past three years—by comparison, Nectar has been plagued with issues, with a 1.2-star rating and over 1,000 complaints. In my limited experience with Brooklyn Bedding’s customer service, the online chat agents are helpful and quick to respond—though they aren’t always available.
What are Brooklyn Bedding’s trial, return, and warranty policies?
Brooklyn Bedding gives you a 120-night trial, but only after you’ve had the mattress—and presumably slept on it—for 30 days, as the company says, “This gives you ample time to properly adjust to the new materials.” The company will refund you, and the mattress can be donated to a local charity at no cost to you. But before customer service authorizes a return, you may be offered ways to improve the mattress. For example, if you purchase the firm option and find it’s just too firm, the company will provide you with a complimentary topper to try out as a means of adjusting the firmness and surface sensation of the mattress.
The company offers a 10-year warranty on its mattresses, which it claims is “longer than most online retailers,” but in reality it’s on par with everyone else. In order to not void the warranty, you have to meet a handful of requirements. If it’s on a slatted foundation, the planks cannot be more than 3 inches apart, which is narrower than some other companies that allow for up to 5 inches of space. According to its website, you also need to “make sure your mattress is not restricted—basically, there should be sufficient airflow to the mattress.” According to a customer service representative, the mattress must be used with a base or foundation—putting it directly on the floor voids the warranty.
What are current owners saying?
On the Brooklyn Bedding site, the Signature Hybrid has just over 7,500 reviews and and average of 4.7 stars. To wit, most reviewers love the mattress. One owner who has the medium firm option had a similar experience to mine of its softness, but likes the sensation it lends, writing: “You do sink into it a bit, so if that’s not for you, go with the firm mattress. We purchased the mattress for a guest room, but I’ve been sleeping on it to see how comfortable it is (and to be honest my husband is a horrible snorer so it comes in handy!). I’d recommend this bed.”
There are a handful of reviewers who are less enthused, but since 2015, the mattress has received just 14 reviews of 1 star. At least one agreed with me that “medium” is too soft, but I was surprised that the vast majority of the 46 reviewers who gave it 2 stars had the opposite complaint. “The firmness of the mattress is too firm for me. I wouldn't rate it as a medium, I would say that it is mostly firm,” one writes. “It doesn't have much give or sinkage for my hips or shoulders as a side sleeper, and I wake up with pain each morning that I didn't have before this mattress.”
Is the Brooklyn Bedding Signature Hybrid worth it?
I think the Brooklyn Signature Hybrid in medium firm has its merits. It will work great for a good proportion of sleepers, in particular side sleepers who prefer a softer surface. And because the company makes the mattress in three firmnesses, if you want more support than I've described here, you may enjoy the "firm" version, or if you want more pillowy sensation, you may prefer the "soft" version.
The mattress has better edge support than many that I’ve tested, though only in certain areas. If you sit on the side of the bed when you put on shoes, you’ll be golden. But if you find yourself frequently sitting on the foot of the bed, not so much. Fortunately you’ll never sleep on the foot of the bed, so it will provide enough support for its main purpose! It retains heat, so it’s not the best bet for folks who sleep hot, or who live in particularly warm climates.
At the end of my month with this mattress, I felt as though I could clearly see who would like it, and why. There are plenty of upshots with this bed—it just wasn’t the best mattress I’ve ever slept on.
Prices were accurate at the time this article was published but may change over time.
Meet the tester
Staff Writer, Sleep@lindseyvix
Lindsey writes about sleep, lifestyle, and more for Reviewed. In her waking hours, she likes to spend time outside, read, cook, and bake. She holds a master’s in journalism from Boston University and bachelors' degrees in English Literature and Anthropology from the University of Utah.
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