Samsung RF23M8070SG counter depth French-door refrigerator review
This fridge is beautifully designed, but is it reliable?
The black stainless steel Samsung RF23M8070SG (available at AppliancesConnection for $2,994.80) is one of the sleekest refrigerators we’ve seen, and we see a lot of beautiful fridges here at Reviewed. This designer-look chill box rocks four doors, and no visible handles—actually, they’re recessed and located out of sight, on the tops and bottoms of the doors.
And this refrigerator also has two features meant to impress: A built-in water pitcher that refills automatically, and the FlexZone cold drawer, accessible from the outside, that adjusts to different temperatures for meat, soft drinks, deli/snacks, and wine.
We brought this counter depth French-door fridge into our labs, and spent a week testing it to see if it works as great as it looks. The answer is, not quite.
Design and Features
Samsung really upped its design game with this streamlined refrigerator. The smooth, four door looks of the black stainless steel exterior (also available in regular stainless), space-saving counter depth profile, and unique built-in automatic water pitcher are standouts. The control panel is a pleasure to use.
Not only does this model’s cold drawer have four temperature settings, which you can set for whatever you’re storing there—it could save you money, too. Kids can grab a snack without letting cold air out of the main fridge compartment.
On opening the main doors, the LED lighting scheme is brilliant, bright without glaring. The door bins are spacious, though the pitcher takes up storage space on the left. Shelves are very stable, though they are difficult to remove for cleaning. Crispers are built to hold in humidity.
In the freezer, the top drawer one doesn’t open smoothly, and it's a challenge to open the drawers individually.
Beauty isn’t enough. For freshness and safety, a refrigerator needs to keep your food consistently cold.
When we measured, the refrigerator temperature averaged near 40°. That’s a little too warm—your food keeps better when the temperature averages 37°. If this were your fridge, you would want to adjust the temperature down, regardless of what it said on the control panel. If you keep the fresh food compartment cooler, that gallon of milk won’t start to stink so quickly, especially since you're probably storing it in the door.
The freezer compartment did better. Its temperature fluctuated a small amount over the course of our tests, but it averaged 0°, and that’s exactly what we look for. Freezer burn shouldn't be much of a problem there. However, don’t think you can turn on the freezer and pack it with frozen fries and popsicles right away. In our tests, the freezer took 134 minutes to cross the freezing point, and that’s slow.
When crispers retain humidity, they can be your produce’s best friends, keeping it fresh and crunchy. The drawers in this fridge do an admirable job of that.
We project that this refrigerator will cost you $42 a year to run.
Samsung's warranty on this refrigerator covers one year parts and labor, five years parts and labor on the sealed refrigeration system only, and 10 years parts and five years labor on the digital inverter compressor.
What the owners say
Most owner reviews are positive, praising the refrigerator’s sleek looks, internal water pitcher, and adjustable cold drawer. Is this refrigerator reliable enough to store your family's groceries? The main fridge compartment seems fine.
Complaints we saw point to problems with the icemaker. Some say it's so small, it can barely keep up with their ice needs. The icemaker stopped working shortly after purchase for a few owners, and those people say that they found Samsung’s customer service to be less than helpful.
The Bottom Line
If it’s so well designed, why aren’t we giving this gorgeous refrigerator our wholehearted recommendation? We discovered some quirks.
- The locks on the shelves are very hard to open. Moving a shelf should be easier than this.
- On the factory settings, the refrigerator temperature was high. It's easy to adjust, though.
- The freezer temperature is fine, but the upper freezer drawer is wobbly and hard to open when fully loaded. That’s not what we expect from a refrigerator at this price point.
If you're not deterred by the price, and your top priority is elevating your kitchen's style with this awesome-looking fridge, you should purchase it from a retailer that offers excellent customer service, just in case you need it.
Or, you could look at a different refrigerator. The GE Cafe Series CYE22UELDS Counter Depth Refrigerator is one of our highest rated French-door counter depth models. It lacks the fourth door and the water pitcher—but it will brew coffee for you with a built-in Keurig.
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